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Frequently Asked Questions
Are your products designed specifically for large breeds?
Yes! Every product in our shop is carefully selected and tested to ensure it can handle the size, strength, and lifestyle of medium and large breed dogs.
What size dogs are your products best suited for?
Our products are ideal for dogs that weigh 50 lbs or more, including breeds like Labradors, German Shepherds, Rottweilers, Great Danes, and other large or giant breeds.
How do I know what size to order for my dog?
Each product page includes a sizing chart and detailed instructions to help you find the perfect fit for your dog. If you’re unsure, feel free to contact us, and we’ll be happy to assist you!
Are your collars and harnesses adjustable?
Yes, most of our collars and harnesses are fully adjustable to provide a secure and comfortable fit as your dog grows or changes weight.
Do you offer products for training big dogs?
Absolutely. We carry heavy-duty training leashes, tactical collars with handles, bungee leashes, and other training tools specifically designed for larger, stronger dogs.
How long does shipping take?
Orders typically ship within 1-2 business days. Standard delivery time is between 3-7 business days, depending on your location. Expedited shipping options are also available at checkout.
Do you ship internationally?
Currently, we only ship within the United States, but we’re working on expanding our shipping options soon!
What is your return policy?
We offer hassle-free returns within 30 days of purchase. If your product is unused and in original condition, you can request a return or exchange. Please visit our Returns & Exchanges page for full details.
Are your products backed by a warranty?
Yes! We stand behind the durability of our products. Many of our items come with a limited warranty against manufacturing defects. Warranty details are available on individual product pages.
Do you offer discounts for rescues or shelters?
We love supporting rescue organizations! Please contact us directly for special pricing or donation inquiries for non-profits and shelters.
How can I contact customer service?
You can reach us anytime through our contact form or by emailing support@justbigdogs.com. We typically respond within 24 hours, Monday through Friday.